As part of our commitment to providing you and your clients with Brilliant Claims service, we make it easy for you to access our team of highly qualified national and regional insurance claims adjusters.

To ensure that we remain the insurer of choice in Canada, we have established a robust and efficient process for handling claims, tailored to the needs of our clients.

Providing Brilliant Claims Service

Our team of insurance claims adjusters has specific industry experience. This ensures that we are able to serve you and your clients efficiently by applying the right skills and appropriate level of response for each claim.

  • Our claims centres are strategically located in regional offices across Canada: Calgary, Dartmouth, Montreal, Mississauga, Quebec City, Toronto and Vancouver.
  • Through RSA Care, our claims professionals will not only help our clients through the claims process, they can also help them recover emotionally after a loss has occurred.
  • Our “fast-track” process for property losses and credit card inclusion claims allows us to provide faster service through streamlined processing.
  • Our highly trained insurance specialists, together with a trusted external team of loss adjusters, legal firms and industry experts, provide the skills required to process national, large and complex claims.
  • Our claims team is highly experienced in claims investigation, court attendance, claims settlement and negotiation.

Contact our claims team

If your client needs to make a claim, please direct them to:

  • General Claims phone line (RSA & WA): 1-800-319-9993
  • General Claims fax: 1.800.450.9585
  • Email: [email protected] (all provinces except Quebec) and [email protected]  (for Quebec claims only)
  • Union Canadienne clients, General Claims phone line: 1.800.873.2424
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